• Tools
• Internet options
• Click Security Tab
• Click Custom Level Button
  (To allow all Cookies)
• Under “Allow Cookies that are stored on your computer” click “Enable”
• Under “Allow per-session cookies (not stored),” click “Enable”
• Click OK at the bottom of the Security Settings window
• Click OK at the bottom of the Internet Options window
  (To allow only Session Cookies)
• Under “Allow Cookies that are stored on your computer” click “Disable”
• Under “Allow per-session cookies (not stored),” click “Enable”
• Click OK at the bottom of the Security Settings window
• Click OK at the bottom of the Internet Options window

Internet Explorer 6.x Choose

• Tools
• Internet options
• Click Privacy Tab
• Select Advanced
  (To allow all Cookies)
• Deselect override automatic cookie handling check box
• Click OK at the bottom of the Advanced Privacy window
• Click OK at the bottom of the Internet Options window
  (To allow only Session Cookies)
• Select “Override automatic cookie handling” check box
• Select “Block” under “First-party Cookies”
• Select “Block” under “Third-party Cookies”
• Select “Always allow session Cookies”
• Click OK at the bottom of the Advanced Privacy window
• Click OK at the bottom of the Internet Options window

Netscape 6.x to 7.x Choose

• Edit
• Preferences
• Click Privacy and Security category
• Click Cookies
  (To allow all Cookies)
• Choose Enable all Cookies
• Click OK
  (To allow only Session Cookies)
• Choose Enable Cookies for the originating web site only
• Click OK

To Enable JavaScript In Internet Explorer (To Navigate Our Website)

• Tools (or View for IE 4.0)
• Internet Options
• Click the Security tab
• Click on Custom Level
• Select the Enable option under Active scripting, Allow paste operation via script, and Scripting of Java applets.

To Enable JavaScript In Netscape Navigator

• Edit
• Preferences
• Advanced
• Select Enable JavaScript

My Account

Your account is automatically created the first time you place an order. In this section you can view and edit your billing and shipping information as well as review previous orders. To update your personal information or reset your password, go to My Account and log in.

Forgotten Password
If you have lost your password, go to My Account and enter your email address without a password and click on the login button. We will email your password to you.
Disclaimer

Return Policy
You must call us first at 800.883.1838 to receive a Return Merchandise Authorization number to include with the products you are returning.
Returns after 30 days from the time you receive the product will not be accepted.

Returns without an RMA (return merchandise authorization) number will not be accepted.

Our Satisfaction Guarantee: Try any of our products and if you're not 100% satisfied, simply call us for an RMA to return it within 30 days from when you received it and we'll refund the full purchase price, excluding shipping and handling.

Security SSL Encryption
This website takes every precaution to protect our customers' information. When customers submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks customers to enter sensitive information that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, you will see the URL changes from http to https. The (S) stands for secure. In some cases you will also see the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off-line. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to your information.

If you have any questions about the security at our website, you can send an E-Mail to winestar@winestars.com.

Links
Our website contains links to other sites. Please be aware that we, WineStars, are not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

For Further Information Contact Us

Phone: 800.883.1838
E-mail:  winestar@winestars.com